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Telephone messaging system, Polaris Telephony

You may also use the Catalog , Patron Account, to view your account information, place holds, review holds, and renew your items checked out.

Messaging System is an interactive voice messaging system with two primary functions Dial IN & Dial OUT

Dial IN -allows patrons to access information (w/ touch tone phone).
Dial OUT -allows the library to send phone messages to patrons.

REASONS FOR USING the telephone messaging system?

Convenience to patrons:
The telephone messaging system allows patrons direct access without coming to the library. Saves time by handling functions over the phone.


WHEN THE SYSTEM CALLS YOU . . . .

The telephone messaging system will call one time per day for 10 days. If it does not get an answer it will generate a mail notice. The system works from 9-8 Monday thru Saturday, and 12-5 Sunday. The system will call on all days except major holidays.
Renewal rules remain the same. If an item is reserved, the system will politely say that it may not be renewed. If you have blocks on your library record you will not be permitted to perform some functions. Call any branch for information.

Dial OUT - Each day a list of patrons with overdues and items being held is generated. The telephone messaging system calls the patrons on that list. Before it delivers a message, it asks for verification that the person on the line is the person for whom the message is intended. Verification is by barcode number.

If the person indicates that patron is not available, the system hangs up and calls another time. When there is no response, the telephone messaging system assumes an answering machine has answered and delivers the message. All notifications are noted on the patron record.

When the patron is told he has an overdue item, he is given the option to renew that item and to hear his current fines. If an item is being held, the patron may confirm that hold or cancel that hold. Those patrons not reached will receive a paper notice for overdues.


WHEN YOU CALL THE SYSTEM. . . .

Dial IN - Call (318) 327-1497. Identify yourself by entering your library card barcode number. It will ask you for a password. That is your library account PIN, the last four digits of the telephon number on file with us.

Listen to the menu of options and press the appropriate number. The options will allow you to renew titles, list titles on loan (checked out), cancel titles being held, and find out what fines or charges you have, list what you have checked out and what you have on reserve or hold.. You can return to the list of options by pressing the pound (*) key on your phone. You may exit by pressing the star (*) key. The patron's record is automatically updated after any task performed.

If you have any blocks on your library account you will not be permitted to perform some functions, like renewing an item. Call any branch for more information.


REQUIREMENTS FOR USING Polaris Telephony. . .

You must use a touch tone phone and have a library card barcode number.
If you have any questions about the telephone messaging system, call your nearest branch.

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